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optimal claim logo
optimal claim logo
Optimal Claim

597 Stretford Road,
Manchester M16 9BX
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Frequently asked questions

What is my claim worth?

Every claim is unique and the final sum you receive is dependent upon a number of factors. Please refer to the section How much will I get for guidance on what you can claim for and how damages for injuries are assessed.

How long will my claim take?

The majority of straightforward claims that do not involve issuing court proceedings are often settled within 3 - 7 months. There are however many factors which determine your claim process (accuracy of the information given, complexity, etc). We will do our utmost to ensure that your claim settles as quickly as possible.

Do I have to pay anything?

We operate on a “no-win, no-fee” basis for all of the cases we handle. Further details can be found in the section Our costs.

How much do I have to pay if I lose my case?

Nothing. Full details of our charges can be found in the section Our costs.

Will I have to attend a medical examination?

If you are claiming for personal injuries then in most cases it will be necessary to attend a short medical appointment. Further details can be found in the section Medical evidence.

Will I have to attend a Court?

By far the majority of cases settle by negotiation without the need to attend Court. Even if a Court hearing is necessary then in straightforward cases this is done by using written evidence rather than actual attendance in person.

Can I claim for my lost earnings?

Yes, subject to proving you have lost money. Further details can be found in the section How much will I get.

Can I get an interim payment?

Assuming the issue of blame has been resolved then in many cases we can secure an interim payment for you to cover essentials such as your lost earnings or for the value of your car.

Can I still claim if I do not live in the UK?

Yes. Because we speak your language residency is not a problem for us.

I need a hire car. Can you assist?

Yes, in suitable cases we can arrange a hire car for you.

My doctor says I need treatment, but this is not available on the NHS. Can you help?

Yes. We have access to a nationwide network of treatment practitioners who can provide treatment locally to you and at a time to suit.

Got a query? Please contact us.

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